Refund policy

Refund Policy

RETURN & EXCHANGE POLICY UPDATE

Effective Date: April 5th

For all exchanges and refund requests, please use our Returns Center to generate your return authorization.

GUIDELINES FOR RETURN CENTER

To ensure your request is processed efficiently, please follow these guidelines:

Photo Requirements: All submitted photos must clearly show the product. Unclear, incomplete, or unrelated images will result in a denial of your request.
Condition of Items: Returns will be denied if items are untagged, visibly worn, or stained. All approvals are at the discretion of our customer service team.
Exchanges & Availability: If your preferred size is not listed in the Returns Center, it is currently out of stock. We are working to restock all sizes as quickly as possible.
One Exchange Policy: Each order is eligible for one exchange only. If you need to exchange again, you must return the item for a refund (if applicable) and place a new order.

GENERAL RULE ON ORDERS

You have 5 business days from the date you receive your order to request a return or exchange.

Business Days are Monday through Friday, excluding weekends and holidays.

Once your request is approved and a return label is generated, you must ship your return using the label within 5 business days. If not shipped within this timeframe, your return request will be canceled.

📦 Begin your return or exchange here:

APPAREL RETURN & EXCHANGE TERMS

Apparel is only eligible for exchange. Refunds are only issued for defective items.
No refunds for buyer’s remorse or sizing issues.
Restocking Fee: A mandatory 8% restocking fee applies to all exchanges to cover inspection and processing.
Return Label Cost: A $10.00 USD return label fee will be deducted from your exchange or refund.
Untagged Items: Items received without tags are not eligible for return. If accepted under exception, a $5.00 deduction applies.
Worn/Stained Items: Items returned with visible wear or stains are subject to a $5.00 fee.